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Toronto, Ontario, Canada – April 1st, 2025 – Florida Lawyers Mutual Insurance Company, a leading provider of professional liability insurance for Florida attorneys, announces the implementation of ISI Enterprise, a comprehensive core insurance platform developed by Insurance Systems Inc. (ISI). This milestone marks the successful completion of an 18-month digital transformation initiative aimed at enhancing operational efficiency and policyholder service.
The implementation encompasses a complete core system transformation, delivered through AWS cloud infrastructure with a 99.95% uptime guarantee. The project included comprehensive data migration with multiple conversion dry runs, a seamless Invoice Cloud integration for paperless billing, and advanced reinsurance management for Excess of Loss treaties. Florida Lawyers Mutual becomes the sixth Lawyers Professional Liability carrier within NABRICO (National Association of Bar Related Insurance Companies) to adopt the ISI Enterprise platform.
“We are thrilled to announce this technological leap forward in serving Florida’s legal community,” said Cathleen Sargent, President and CEO at Florida Lawyers Mutual. “Despite being small in number, our team showed extraordinary dedication in balancing their day-to-day responsibilities while driving this transformation forward. Working alongside ISI, we delivered this project on schedule and are now positioned to provide enhanced service to our members through fully digital operations.”
The new platform provides Florida Lawyers Mutual Insurance Company with:
- Digital document creation and delivery for paperless operations
- Streamlined quote-to-policy workflow
- Enhanced policy administration and advanced claims management with automated coverage validation
- Integrated accounting with automated billing reconciliation
- Comprehensive data analytics and reporting capabilities providing a unified view of all business operations
- Seamless integration with Florida Lawyers Mutual’s preferred payment processing vendor to support enhanced online payment experience for its members
- And more
“The successful implementation at Florida Lawyers Mutual demonstrates our ability to deliver adaptable, scalable solutions that work for insurers of all sizes,” said Casey Kretz, President and CEO of Insurance Systems Inc. “Through decades of experience, we’ve refined our implementation methodology to ensure carriers achieve their digital transformation goals efficiently. This complete operational modernization was accomplished using our standard product functionality, highlighting ISI Enterprise’s comprehensive capabilities for professional liability carriers.”
Looking ahead, Florida Lawyers Mutual plans to continue leveraging ISI Enterprise’s capabilities by implementing additional self-service features and third-party integrations. ISI will continue to serve as Florida Lawyers Mutual’s technology partner, providing ongoing R&D and system enhancements specifically designed for professional liability insurers.
About Florida Lawyers Mutual Insurance Company
Created by The Florida Bar so that Florida lawyers would have a high-quality source for professional liability insurance, Florida Lawyers Mutual is the state’s only direct-write lawyers’ professional liability insurer and the only one created by The Florida Bar. A-rated by AM Best for Excellent Financial Strength and owned by its member lawyers, Florida Lawyers Mutual offers high-quality policy features (including a cyber liability endorsement at no additional premium cost), valuable membership benefits, and legendary member service. The Company recently declared its fourth consecutive annual member dividend and expanded a comprehensive library of free CLE for its member lawyers, along with resource centers for Cyber Security Risk Management and Lawyer Well-Being. Learn more and get a quick, no-obligation premium indication at www.flmic.com.
About Insurance Systems Inc.
Insurance Systems Inc. (ISI) is a leading provider of enterprise software solutions that help property and casualty insurers streamline their operations through innovative technology. For over 27 years, ISI has specialized in delivering comprehensive, configurable solutions that address the entire insurance value chain – from policy administration and underwriting to claims, billing, accounting, and reinsurance management. With particular expertise in professional liability insurance, ISI’s flagship platform ISI Enterprise enables insurers of all sizes to enhance operational efficiency, reduce costs, and adapt quickly to market changes. The company’s proven implementation methodology and deep industry knowledge have resulted in successful deployments across North America, earning ISI a reputation for excellence in serving the P&C insurance market. For more information, visit: https://insurancesystems.com
