How do you bring underwriters along as agentic AI changes the work?

Transcript

There’s still a lot of fear around AI that we hear about every day. Making sure that you get ahead of the change management problem has been critical.

Our deployments that have gone well are the ones where AI was introduced as a digital companion to the underwriter, to the user, as opposed to something that replaces their job or their responsibilities entirely. It’s something that can handle repetitive, lower judgment tasks, service information faster, and really act as a support to the underwriter. That is where we see increases of adoption, increases of trust occurring.

Practically, that meant rolling out AI in a way that we have higher amounts of training, transparency around the content that is produced and the recommendations that are generated, and giving underwriters an easy way to question it and make sure that the AI is always validated and governed throughout the process.