Lawyers Mutual Launches Digital Platform to Improve Customer Experience

January 2, 2019 – Lawyers Mutual Liability of North Carolina is pleased to announce the launch of a new consumer portal, providing policyholders easy online access to their information. The consumer portal was developed by Insurance Systems Inc. (ISI), a leading provider of enterprise solutions for the property and casualty insurance industry.

“After a successful implementation of ISI Enterprise for our operations in 2017, we are excited to extend the digital platform to our insureds” stated Daniel Zureich, President and CEO of Lawyers Mutual. “Our project team worked closely with ISI to deliver a user-friendly online experience that allows insureds to access coverage information and make secure payments.”

Lawyers Mutual policyholders will be able to register within a self-service consumer portal with real time access to information. Policyholders will receive information in the mail regarding creating their accounts, along with an instruction sheet.

Once registered, insureds will benefit in many ways, including:

• On demand access to current and historical policy documents, including Certificates of Insurance for coverage verification,
• Access to important dates and information regarding their upcoming policy term,
• Ability to make and schedule PCI compliant payments as well as access historical payment information, and
• Contact LML to request account and policy changes.

The ISI Enterprise API provides Lawyers Mutual with the flexibility to control the workflow and customer experience while maintaining branding consistent with other marketing channels.

“The Digital Age has transformed the way businesses operate and the way consumers access information today. Implementing an API for our clients to build custom portals was critical to keeping our clients at the forefront of the industry” said Cameron Scott, Account Executive at ISI. “We’re excited about Lawyers Mutual’s implementation of the API and look forward to continuing to work with them as they provide new features to their insureds.”

About Lawyers Mutual North Carolina

Lawyers Mutual, founded in 1977, is the first mutually owned insurance company for lawyers in the country. Lawyers Mutual is the only company that has provided continuous coverage to North Carolina lawyers during that time. Its reputation for leadership, professionalism and commitment to its attorneys has become a standard for other malpractice insurance providers. The mission at Lawyers Mutual is not only to protect North Carolina lawyers with the best possible financial coverage against professional liability, but also to provide education and risk management resources to help them better serve their clients and the public. For more information, call 800.662.8843, follow Lawyers Mutual on Twitter @LawyersMutualNC, connect on our LinkedIn page, like us on Facebook or visit www.lawyersmutualnc.com.

About Insurance Systems Inc.

Founded in 1997, ISI and its team of insurance professionals are dedicated to developing and implementing innovative software products for the property and casualty insurance industry. ISI’s flagship product, ‘ISI Enterprise’, is ideal for small to mid-size commercial and personal lines carriers ranging from $10 to $400 million in premiums written annually. Headquartered in Toronto, Canada, the company has a diverse client base of property and casualty insurers throughout Canada and the United States. For more information about ISI, visit www.insurancesystems.com or contact info@insurancesystems.com.