ISI Unite 2026 User Conference

From Investment to Advantage
How Leading Insurers Align Platforms, People & Governance to Deliver Lasting Results

ISI Unite 2026 brings the ISI customer community together for open discussions, practical insights, and sessions focused on AI, analytics, omnichannel engagement, product direction, and the future of insurance operations. Connect with peers, hear what’s ahead from ISI, and explore how insurers can turn technology investment into practical advantage.

DATE

September 23-25, 2026

  • Welcome reception Wednesday evening, sessions Thursday through noon Friday.

LOCATION

Toronto Marriott City Centre

  • Registered attendees can book their room using the preferred ISI Unite group rate.

COST

Complimentary for ISI Customers

  • Conference registration is free for ISI customers. Travel and hotel costs are separate.

Who Should Attend

ISI Customer Team Members

  • Designed for leaders and users across underwriting, claims, finance, and IT.

What to Expect at ISI Unite

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AI, Analytics & Connected Operations

Explore sessions focused on AI, enhanced analytics, omni-channel engagement, and the future of insurance operations.

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Solutions Innovation & Product Direction

Hear what’s planned across ISI Core, ISI Portal, ISI AI, and related solutions, while sharing input to help shape future product innovation.

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Customer Discussions & Peer Exchange

Connect with other ISI customers to share perspectives, practical lessons, questions, and ideas.

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Schedule Training & Focused Working Sessions

We encourage you to connect directly with ISI team members, join breakout discussions, and take part in focused training sessions. Just contact your ISI representative to schedule a time.

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Optional | Take Me Out to the Ballgame

Close out ISI Unite with a relaxed Friday evening in a Rogers Centre Skybox as the Toronto Blue Jays face the Cincinnati Reds. It’s an optional chance to unwind, enjoy the game, and spend time with fellow attendees and ISI staff after the conference

Hear from Karlyn as she explores the forces reshaping insurance, from evolving customer expectations and operational pressures, to the role of technology in helping insurers adapt, compete, and plan for what comes next.

Cameron Scott, VP Sales & Marketing | ISI

See Karlyn's Bio

Thank You to Our Sponsors

We are pleased to recognize Paymentus and InvoiceCloud as sponsors of ISI Unite 2026.

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Ask About Sponsorship

Presenter Bios

Meet the ISI team members and guest presenters leading this year’s sessions, discussions, and training. Each brings practical experience and perspective to the topics shaping ISI Unite 2026.

Angela Abbott

VP, Alliances | InvoiceCloud

With 25+ years in financial services, Angela brings deep expertise in helping insurance companies streamline complex billing and payment processes. As Vice President of Alliances, she leads strategic partner initiatives that expand the platform’s reach across the insurance ecosystem, focusing on seamless integrations, accelerated innovation, and greater value for shared customers.

Cameron Scott

Cameron Scott

VP, Sales & Marketing | ISI

Since joining ISI in 2013, Cameron has worked across project management, sales, and operations, now leading business development and marketing. He also collaborates closely with product teams and enjoys golf, sailing, and skiing.

Casey Kretz

Casey Kretz

Chairman | ISI

Casey has been with ISI since 2001, serving in roles from Project Manager to VP of Operations before becoming President & CEO in 2018. In 2026, he became Chairman, continuing to support ISI’s growth and customer focus. A University of Waterloo graduate, he is also an avid skier, community volunteer, and father of two.

Doug Caccese

Chief Executive Officer | ISI

Doug brings more than 30 years of insurance and technology leadership experience, including leadership roles at AIG, 21st Century Insurance, Farmers, and Verisk before joining ISI as Chief Executive Officer in 2026. A graduate of West Chester University of Pennsylvania, he enjoys deep sea fishing, time with family, and playing the drums.

Eva Magulak

Manager PMO | ISI

Eva has been with ISI since 2006, progressing from QA Analyst and Business Analyst to her current role leading the Project Management Office. She oversees software implementations across ISI's customer portfolio and holds a Business Management diploma from Humber College, a Scrum Master certification, and a passion for travel and dance.

Ian De Souza

Ian De Souza

VP, Development & Quality Assurance | ISI

Ian joined ISI in 2009 as a Senior Developer and now leads Development & QA, driving product direction and process improvements. He holds a Computer Science degree from York University and is active in charitable initiatives in Ghana.

Jevon Vandenberg

Jevon VandenBerg

Director, Product | ISI

Jevon has spent 24 years in the insurance industry, 18 of them at ISI. With experience from both the carrier and vendor sides of core insurance software, he now leads product strategy and direction for ISI Core. Jevon holds a BBA from Wilfrid Laurier University and is a proud father of three.

Julian Hall

Julian Hall

VP Technology | ISI

Since joining ISI in 2013, Cameron has worked across project management, sales, and operations, now leading business development and marketing. He also collaborates closely with product teams and enjoys golf, sailing, and skiing.

Karlyn Carnahan

Head of Insurance, North America | Celent

Karlyn leads the insurance practice for Celent for North America, and focuses on issues related to the intersection of business and technology with an emphasis on how technology can improve business practices. She's the lead analyst for questions related to distribution channels, product management and underwriting, core systems, customer experience and related technologies and insurtechs.

Lawrence Ngo, MD, PhD

Founder and Principal | Ngo Consulting Partners

Lawrence is the Founder and Principal of Ngo Consulting Partners, where he leads AI product delivery for insurance and other regulated industries. His team partners with ISI to build its AI capabilities, spanning submission extraction, underwriting insights, and other agentic workflows. He is also a practicing radiologist and an Adjunct Associate at Duke, which keeps his focus on deploying AI responsibly in high-stakes settings.

Lee Parkinson

Principal Data Engineer | ISI

Lee joined ISI in 2005 as a consultant and product architect, supporting client implementations, data migration strategy, reporting, and analytics. Now Principal Data Engineer, he leads ISI’s data and analytics strategy and solutions. An Andrews University graduate, he enjoys travelling, family time, cooking, archaeology, history, and soccer.

Sarah Halliwell

Manager, Business Analysis | ISI

Sarah has over a decade of finance experience across a wide range of industries and now leads Business Analysis at ISI. She has hands-on experience with core implementation projects and payment processor integrations, and is currently focused on best practices, driving efficiencies, and fostering strong client relationships.

FAQs

  1. Who should attend ISI Unite 2026?

    ISI Unite 2026 is designed for ISI customers, including business leaders, operational teams, product users, and stakeholders involved in insurance operations, technology, analytics, and digital engagement.

  2. What can attendees expect from ISI Unite 2026?

    Attendees can expect product updates, practical discussions, breakout sessions, training opportunities, and conversations focused on AI, analytics, omni-channel engagement, product direction, and the future of insurance operations.

  3. Is there a preferred hotel room rate?

    Yes. Registered attendees can book accommodations at the Toronto Marriott City Centre using the ISI Unite preferred group rate of CAD$499 per night,.

  4. Do I need to attend all three days?

    No. While we encourage attendees to join as much of ISI Unite 2026 as possible, you are welcome to attend the sessions and activities that best fit your schedule.