What’s the next big thing in agentic AI?

Transcript

We at ISI would actually push back a little bit on the next big thing and rather think about what’s the next big thing for each insurer, each carrier, each reinsurer. Our experience has taught us that there’s not one universal agentic workflow that transforms every insurer in the same way. A personal auto carrier book of business may have a different operational bottleneck than a specialty carrier or than a large commercial carrier.

We really value in determining what is the highest place that AI can be deployed and allow insurers to deploy their own agents in those places or work with ISI to deploy the agent to tackle those high value business cases.

So what we really aim for is configurability of agents, the ability to train agents on specific carriers’ data sets to tackle those pain points, whether it be submission triage, renewals, endorsements, first notice of loss. Whatever is really causing their business the most time savings or what could provide the most time savings is going to be that next big thing for the specific insurer. It’s giving them the ability to point agentic AI to whatever is their biggest operational challenge and make sure that they have the tools to govern it and test it.